CUSTOMER CARE & FREQUENTLY ASKED QUESTIONS

On this page you will find helpful information on looking after your zazen Alkaline Water system to ensure it continues to delivery high quality, alkaline mineralised water. There are also some answers to questions most commonly asked by our customers.

If you still need our assistance, please don’t hesitate to call us on 1300 78 24 25, email contactus@zazen.com.au or complete our online form.

LOOKING AFTER YOUR ZAZEN WATER SYSTEM

Ceramic Filter – Depending on your water source, you may need to clean the Ceramic Filter on a regular basis (can vary between weekly and monthly). Do this with a clean wet cloth, gently wiping the ceramic. You can also use a lemon to help whiten the ceramic – NEVER use detergents or other cleaners!

You will know when you need to clean your Ceramic Filter as your system will slow down when filtering water. 

Annual Clean – When you change your Ceramic Filter & Silver Stones each year, it is an ideal time to clean out the inside of the lower tank with a clean cloth and warm water. You can also soak your Mineral Stones for a few minutes in hot water to reinvigorate them – let them cool before placing back in your system. 

QUESTIONS OUR CUSTOMERS OFTEN ASK US